Help & FAQs

Questions? We've got answers.

Everything you need to know about shopping, gifting, and celebrating with the Troop.

The boutique

What is Troop?

Troop is an Upper East Side boutique made just for girls 6–14 — a hand-picked mix of fashion, accessories, beauty, shoes, gifts, and lifestyle finds from the brands she loves and new discoveries from around the world.

Where is Troop located?

Our boutique is coming soon to 1260 3rd Avenue at East 73rd Street, on Manhattan's Upper East Side. Until the doors open, you can shop everything online.

Is there parking nearby?

Yes — there are several public garages within walking distance, plus metered street parking throughout the neighborhood.

Can I pick up an online order in store?

Not yet. In-store pickup starts when the boutique opens. Until then, we'll ship your order to you.

Shopping online

Can I shop online?

Yes! Our online shop carries a curated edit of the store, with new arrivals added all the time.

Do you ship?

We ship anywhere in the United States. See our shipping policy for rates and timing.

Do you deliver in Manhattan?

Yes! We deliver anywhere in Manhattan for a flat $25, every day. Choose Local delivery at checkout and order by noon for same-day delivery. See our shipping page for details.

Products & brands

What do you carry?

Clothing, shoes, accessories, jewelry, beauty, gifts, pajamas, bags, hair accessories, and more — all chosen with girls 6–14 in mind.

Which brands do you carry?

An edited mix of the names she already loves and emerging labels we can't wait for you to discover. Meet our brands.

Do you carry brands I won't find elsewhere?

That's our favorite part. We're always discovering unique labels, so you'll find a mix you won't see just anywhere.

How often do new arrivals come in?

All season long — there's always something new to find. Shop what just landed.

Styling & gifts

Can someone help put together an outfit?

We'd love to. Our team is all about helping girls discover their style and build looks they feel confident in.

Can you help us shop for a special occasion?

Yes — birthdays, family celebrations, vacations, bat mitzvahs, holidays, and everything in between.

Can you pull pieces before we arrive?

Once we open, of course. Email us at hello@shoptroop.com before your visit and we'll have selections waiting.

I'm looking for something specific. Can you help?

Always. Email hello@shoptroop.com or send us a DM on Instagram and we'll check what we have.

Do you carry gifts?

So many. Birthdays, holidays, camp care packages, or just because — there's a gift for every occasion.

Can my daughter create a birthday wish list?

Yes! A Troop wish list is one of our favorite services, and it makes birthday shopping easy for friends and family.

Do you sell gift cards?

We do. They work online now, and in the boutique once we open. Always the right size, always her style.

Returns & exchanges

What is your return policy?

You have 14 days from delivery to return unworn items with their tags on. Start a return online in our Returns Center. Exchanges and store credit come with a free label. The full details are on our Returns page.

How do I start a return?

Go to our Returns Center, enter your order number and the email you ordered with, then choose your items and an exchange, store credit or a refund. Once your return is approved, we'll email you a prepaid return label.

Can I exchange an item?

Yes. Choose an exchange in our Returns Center and pick a different size or color of the same piece. The return label is free.

Can I return a gift?

Yes. Choose Returning a gift? in our Returns Center and enter the order number from the packing slip. Gift returns get store credit or the same piece in a different size.

Are sale items final sale?

Items marked Final Sale can't be returned or exchanged. Gift cards, gift wrap, beauty and personal care items, and hair brushes are final sale too.

Birthdays & private shopping

Can we book a private shop?

Yes, once the boutique opens! Book it for a private shop — birthday gifts, a fresh new look, or one-on-one styling with our Troop Leaders. We'll share how to book when we open.

How do I hear about new arrivals first?

Follow @shoptroopgirls on Instagram and join our newsletter for first dibs on new brands, launches, and more.

Get in touch

How can I reach the store?

Email hello@shoptroop.com, DM us on Instagram, or use our contact form — we reply within 1–2 business days.

I'm a brand. How do we partner with Troop?

We'd love to hear from you. Email hello@shoptroop.com with a little about your brand, and our buying team will be in touch if it's a fit.

Still have a question?

We're happy to help — we reply within 1–2 business days.