Shipping
Shipping, made simple
Everything you need to know about getting your Troop order — processed quickly, carefully packed, and tracked all the way to your door.
Complimentary shipping
On all U.S. orders over $200
Ships in 1–2 days
Business days, Monday–Friday
Same-day in Manhattan
$25 · order by noon
In-store pickup
Free · starts when we open
How it works
- 01
You place your order
We process it within 1–2 business days (a little longer during launches and holidays).
- 02
It ships
You'll get a confirmation email with tracking — allow up to 24 hours for it to activate.
- 03
It arrives
Standard shipping takes 3–7 business days; Express takes 2–3.
The details
Where do you ship?
We currently ship within the United States only. International shipping isn't available yet.
How much is shipping?
Shipping is complimentary on all U.S. orders over $200. Below that, Standard shipping is $15 (3–7 business days). Express is $30 on any order (2–3 business days), and same-day delivery anywhere in Manhattan is $25.
Can I pick up my order in store?
Not yet. Free pickup starts when our boutique at 1260 3rd Avenue opens. Until then, we’ll ship your order to you.
Do you deliver same day?
Yes, every day, anywhere in Manhattan. Choose Local delivery at checkout ($25) and place your order by noon to get it the same day.
How do I track my order?
Once your order ships, you'll receive an email with your tracking number. Please allow up to 24 hours for tracking to activate.
What if my order is delayed?
Delivery times are estimates. We work hard to get every order out quickly, but we can't control carrier delays, severe weather, or other circumstances beyond our reasonable control.
I entered the wrong address. What now?
Email us right away at hello@shoptroop.com. We'll do our best to help, but we can't guarantee changes once an order has been processed, and we're not responsible for orders shipped to an incorrectly entered address.
My package is lost or was stolen.
If your package is lost in transit, email hello@shoptroop.com and we'll help you work with the carrier. Once a package is marked as delivered, responsibility transfers to the recipient, and we can't be responsible for packages lost or stolen after confirmed delivery.
What if I need to make a return?
You have 14 days from delivery to start a return in our Returns Center. Exchanges and store credit come with a free prepaid label. See our Returns page for the details.
Questions about an order?
Email us with your order number and we'll help — we reply within 1–2 business days.