Shipping policy

Thank you for shopping with TROOP NYC. We aim to process and ship your order as quickly as possible.

Shipping Locations

TROOP NYC currently ships within the United States only. At this time, we do not offer international shipping.

Order Processing

Orders are typically processed within 1–2 business days (Monday–Friday, excluding holidays). Once your order has been shipped, you'll receive a confirmation email with tracking information.

During new product launches, sales, or holiday periods, processing times may be slightly longer.

Shipping Rates & Delivery Times

Our shipping rates:

Standard Shipping: $15, or complimentary on orders of $200 or more (after any discounts). Arrives in 3–7 business days.
Express Shipping: $30. Arrives in 2–3 business days.
Manhattan Delivery: $25. Same day when you order by 12pm (see below).

Delivery times count from the day your order ships. They are estimates only and are not guaranteed.

Manhattan Delivery

We deliver anywhere in Manhattan for a flat $25, every day. Choose Local delivery at checkout and order by 12pm for same-day delivery. Please include a phone number so the courier can reach you.

Order Tracking

Once your order has shipped, you'll receive a shipping confirmation email containing your tracking number. Please allow up to 24 hours for tracking information to become active.

Shipping Delays

While we work hard to ensure timely delivery, TROOP NYC is not responsible for delays caused by shipping carriers, severe weather, natural disasters, or other circumstances beyond our reasonable control.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order.

TROOP NYC is not responsible for orders shipped to incorrectly entered addresses. If you notice an error, please contact us immediately at hello@shoptroop.com. While we'll do our best to assist, we cannot guarantee changes can be made once an order has been processed.

Lost or Stolen Packages

If your package is lost in transit, please contact us at hello@shoptroop.com, and we'll do our best to assist you in working with the shipping carrier.

Once a package has been marked as delivered by the shipping carrier, responsibility for the shipment transfers to the recipient. TROOP NYC is not responsible for lost or stolen packages after confirmed delivery.

Returns

Something not quite right? You have 14 days from delivery to start a return in our Returns Center. Exchanges and store credit come with a free prepaid return label. See our Refund Policy for the details.

Questions?

If you have any questions about shipping or your order, please contact us:

TROOP NYC
1260 3rd Avenue
New York, NY 10021
United States

Email: hello@shoptroop.com